Returns and exchanges
Last updated: 1 September 2026
Duration
You can request a return or exchange within 14 days of delivery, from the order details in your account.
Product conditions
It must be in its original, unused condition, with tags and packaging.
Non-returnable products
Products printed with a custom name or number, and gift cards.
Refunds
After inspection, the amount is refunded to the same payment method within 5 to 7 working days. Cash-on-delivery orders are refunded by bank transfer.
Return fees
Free if the product is damaged or different from your order; otherwise shipping fees are deducted.
